Privacy Policy

Dorado Resort Hotel is committed to protecting the personal data of our guests and website visitors. This Privacy Policy explains how we collect, use, disclose, and protect personal information in connection with our hotel services, spa, and private casino hall. This policy is effective as of 2026 and applies to data processed through our website, booking systems, membership programs, and on-property services.

Information We Collect

We collect personal information necessary to provide reservations, check-in services, spa bookings, and access to our private casino hall for adult guests. Collected data may include name, contact details, government-issued identification, payment information, date of birth, stay preferences, and records of transactions and communications. We may also collect technical data such as IP addresses, device identifiers, and website usage information to operate and improve our online services.

Use of Data

Personal data is used to process reservations, manage guest stays, provide requested services, and communicate confirmations, invoices, and promotional offers where consent has been given. We use collected information to ensure compliance with legal obligations related to age verification and anti-money laundering requirements applicable to our private casino hall. Aggregated and anonymized data is used to analyze trends, improve service quality, and personalize guest experiences.

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, to comply with legal obligations, and to resolve disputes. Retention periods vary by data type and purpose, with transactional records and identity verification documents retained in accordance with applicable Chilean law. When data is no longer required, we securely delete or anonymize it in a manner designed to prevent unauthorized access.

Transfer of Data

To operate our services we may share personal data with trusted third party service providers such as payment processors, reservation platforms, and outsourced IT vendors who process data on our behalf. Some of these providers may be located outside Chile and transfers will be made under appropriate safeguards, such as contractual protections and security measures. We require recipients to process data only for permitted purposes and to maintain adequate safeguards to protect personal information.

Security of Data

We implement administrative, technical, and physical measures intended to protect personal data against unauthorized access, loss, misuse, or alteration. Security measures include encryption of payment data, access controls for systems that store personal information, and regular security assessments. While we strive to protect data, no security system is completely infallible, and we cannot guarantee absolute security against every threat.

Your Rights

Under applicable Chilean data protection law, individuals may have rights to access, correct, update, or delete their personal data and to object to or restrict certain processing activities. You may withdraw consent for marketing communications at any time without affecting processing based on consent prior to withdrawal. To exercise your rights or to obtain information about the personal data we hold, please contact us using the contact details provided on our website.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, legal obligations, or service offerings and will post the revised policy on our website with a new effective date. Where required by law or when changes are material, we will attempt to notify affected individuals by email or through prominent notices on our website. Continued use of our services after publication of changes constitutes acceptance of the updated policy.

Contact Us

Email: [email protected]

Address: Cr. 7 270, Santiago 7505975