Guest Services

What we provide

Rooms, wellness, leisure, and event support delivered with local knowledge and professional care.

Local partnerships

Practical procedures

24/7 guest assistance

Clear reporting

Recognized Team

Our staff bring years of hospitality experience and local knowledge to every guest interaction.

Regional Reach

We welcome guests from across Chile and curate local experiences with vetted partners.

Data-Informed Service

We track guest preferences and service metrics to refine offerings and scheduling.

Continuous Improvement

Guest feedback drives small improvements that make stays more comfortable over time.

Service 01

Core

Rooms & Suites

Comfortable guest rooms and suites with city or mountain views, climate control, and workspace. Daily housekeeping and turn-down service available.

✓ Dedicated specialist team
✓ Real-time reservation updates
✓ Flexible cancellation

Get Started

Service 02

Popular

Spa & Wellness

Therapeutic massages, hydrotherapy options, and a heated indoor pool designed for relaxation. Packages combine treatments and pool access.

✓ Dedicated specialist team
✓ Real-time reservation updates
✓ Flexible cancellation

Get Started

Service 03

Private

Private Casino Hall

A reserved gaming salon for adult guests only, managed to ensure a refined atmosphere and clear conduct rules. Reservations recommended for evening sessions.

✓ Dedicated specialist team
✓ Real-time reservation updates
✓ Flexible cancellation

Get Started

Service 04

Event

Events & Catering

Custom event planning, menus that reflect Chilean cuisine, and AV support for presentations. Small to mid-size events handled with an on-site coordinator.

✓ Dedicated specialist team
✓ Real-time reservation updates
✓ Flexible cancellation

Get Started

4.8/5

Average guest review score

Countries represented by guests

2.1x

Return guest frequency vs first-time stays

3,200,000 CLP

Annual food & beverage revenue (CLP)

FAQ

Common Questions About Our Services

If you need further detail, our reservations team is available to help.

Is the casino hall open to all guests?▾

The casino hall is reserved for adult guests and operates by reservation. Staff verify ID at entry and enforce the venue's access policy.

How do I book a spa treatment?▾

Treatments can be booked during reservation or at the front desk on arrival, subject to availability. Advance booking is recommended for weekend slots.

What are the event room capacities?▾

Event capacities vary by room; we host intimate gatherings and mid-size conferences. Contact our events team with guest count and preferred setup for options and a quote.

What is your cancellation policy?▾

Cancellation terms vary by rate and season. You will see the specific policy when you book; flexible dates are available for many room types.

Do you offer airport transfers?▾

Yes, transfers can be arranged at time of booking or through our concierge. We provide pickup and drop-off options with trusted local partners.

Are pets allowed?▾

Pets are accepted only in designated rooms and require prior approval. Please contact reservations to discuss arrangements and any applicable fees.

Plan your stay

12,847 guest nights in 2025; reliable service and vetted experiences await.